Terms + Conditions

General

This is a legally binding contract between the Property Owner, Hoyer- Millar and the Holidaymaker. The Property Owner is also referred to as "we" and "us".

The Holidaymaker is the person who signs the booking form or, in the case of online booking, the person who makes the online payment. This person is responsible for ensuring all members of the holiday party accept and adhere to these terms and conditions. The Holidaymaker is also referred to as "you".

The property referred to being Tigh Na Mara, Reiff, Achiltibuie, Ullapool, IV26 2YS, United Kingdom.

The Holidaymaker shall only occupy the property for the purpose of a holiday letting on the basis of a licence to use the property and that no relationship of landlord and tenant is created between the Holidaymaker and Property Owner under any booking.

Bookings

A booking deposit is payable within 1 day of the provisional booking being taken. The booking is taken on a provisional basis until the deposit has been paid in full and funds cleared through the banking system (where appropriate). The booking then becomes confirmed. Until the booking is confirmed, it can be cancelled at any time without prior notice.

The balance of the rental charge, along with the breakage deposit, is payable not less than 4 weeks prior to the start of the holiday. Failure to pay the deposit or balance in full by the due dates will constitute a cancellation of the holiday by the Holidaymaker. Please be sure to note the due dates of these payments as reminders are not routinely issued.

Bookings made less than 4 weeks prior to the arrival date must be paid in full at the time of booking.

Cancellation by the Holidaymaker

Cancellation of the booking by the Holidaymaker should be made in writing by text message or email and addressed to Anna Hoyer Millar at anna@annabl.com or 07747 782 784.

In the event of a cancellation by the Holidaymaker, the following cancellation terms shall apply:

Cancellation period prior to stay:

We strongly recommend you take out holiday cancellation insurance.

Where the Holidaymaker has to cancel the booking as a result of rules and regulations relating to Covid 19, the paragraph entitled "Cancellation due to Covid 19" shall apply instead of the above paragraph.

Cancellation by the Property Owner

The Property Owner will use reasonable endeavours to make sure the stated property is available for the dates contracted. In the unlikely event the property becomes unavailable and the Property Owner has to cancel the booking, the Property Owner will use reasonable endeavours to find the Holidaymaker suitable alternative dates and Holidaymaker shall be entitled to a full refund of the money paid to the Property Owner . No compensation or consequential losses shall be paid.

Where the Property Owner has to cancel the booking as a result of rules and regulations relating to Covid 19, the paragraph entitled "Cancellation due to Covid 19" shall apply instead of the above paragraph.

Cancellation due to Covid-19

Where a booking is not in compliance with the latest Covid-19 laws and regulations, either party shall be entitled to cancel the booking. At the Holidaymaker's request, the Holidaymaker can either:

(a) book alternative arrival dates (subject to availability), or

(b) request a refund of the money paid to the Property Owner (minus any transaction fees incurred), subject where possible to providing the Property Owner with at least 2 weeks' notice of any such cancellation.

Where less than 2 weeks' notice of cancellation is provided to the Property Owner, the Holidaymaker shall be liable for 50% of the booking fee at the Property Owner's discretion.

Where applicable regulations and laws relating to Covid are issued immediately prior to the Holidaymaker's arrival date, such that it is not possible to give the Property Owner 2 weeks' notice of cancellation, the Holidaymaker shall be entitled to cancel their booking at any time prior to their arrival date and can either book alternative dates or request a refund of the money paid to the Property Owner (minus any transaction fees incurred).

If it is found that the Holidaymaker is staying at the property in breach of any Covid-19 laws or regulations and, this will be considered a breach of contract and the Holidaymaker and his/her party will be asked to leave immediately without any refund.

Miscellaneous

Whilst every care is taken to provide a true and accurate description of the property, over time, alterations are made and some things do change. The Holidaymaker accepts that no refunds are available for such discrepancies.

The Property Owner reserves the right to enter the property, at a reasonable time, in the event of an emergency or remedial repair work being required.

The Property Owner is entitled to ask the Holidaymaker to leave the property without any refund if, in the Property Owner's opinion, the behaviour of the Holidaymaker and/or his/her party is unacceptable.

The Property Owner reserves the right to refuse entry to anyone, who in the Property Owner's opinion is not suitable to or capable of taking charge of the property.

The Property Owner reserves the right to ask the Holidaymaker and their party to leave the property, without refund, should the behaviour of the Holidaymaker and/or their party be considered by the Property Owner to be unreasonable.

Number of Guests

The maximum number of people entitled to stay at this property is 9 and furthermore, only those people named on the booking form are entitled to stay. If it is found that more people than agreed are using the property, this will be considered a breach of contract and the Holidaymaker and his/her party will be asked to leave immediately without any refund. Sub letting or assignation of the let is prohibited.

Pets

Pets are allowed in the property subject to the Property Owner's prior written agreement. All pets must be house trained and the number and type of pet must not exceed what was agreed at the time of booking, otherwise a breach of contract will be deemed to have taken place.

Pets must not be left unaccompanied in the property at any time and must not be allowed on the beds or furniture. The Holidaymaker shall be liable for all damage caused by his/her pet or any pet belonging to the Holidaymaker's party. A charge will be made for any additional cleaning required. The Property Owner cannot be held responsible for any accident or injury to a pet during their stay.

Arrival and Departure Time

Every effort will be made to have the property available from 4:00pm on the day of arrival. The property must be vacated by 10:00am on the day of departure, or such other time as agreed with the Property Owner. Late departure will result in an additional charge being made. Information about keys and how to collect them will be provided once full payment has been received.

Liability

The Property Owner takes no responsibility for the personal possessions of the Holidaymaker or the Holidaymaker's party. Vehicles and possessions are left entirely at the risk of the Holidaymaker.

Children must be supervised at all times particularly whilst playing on the beach in front of the house and in the games room.

Cleaning

We like to think the Holidaymaker and party will treat the property as they would their own home, and at the end of the holiday the property is left in a clean and tidy condition. The Property Owner retains the right to make an additional charge for cleaning should the property not be left in a similar condition to the way it was found at the start of the holiday.

Breakages

The Holidaymaker should make every effort to keep the property, fixtures and fittings and all contents in the same state of repair and condition as at the start of the holiday. Any accidental damage or breakages should be reported to the Property Owner (or their representative) prior to departure. The Property Owner retains the right to make an additional charge for damage and breakages although it should be noted that minor breakages and reasonable wear and tear (in the opinion of the Property Owner) will not be charged for.

Complaints

We seek to ensure your stay at the Property is memorable for all the right reasons. However, we do recognise that from to time things do go wrong. In these circumstances, it is the responsibility of the Holidaymaker to make any such problem known to the Property Owner (or their representative) immediately it becomes apparent, thereby giving the Property Owner the opportunity to correct the situation. Unless this procedure is followed, no subsequent claim will be entertained.

The Property Owner will use reasonable endeavours to rectify any identified problems as soon as is reasonably possible.

Return of Breakage Deposit

Your breakage deposit, minus any deductions, will be returned to you within 1 week of the departure date.